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Refund Policy

Effective date: April 12, 2026

We want you to love the work we deliver. This Refund Policy explains when refunds are available, how to request one, and how long refunds take to process. This Policy is incorporated by reference into the EnviousStaging Service Agreement.

1. Scope

This Policy applies to virtual staging services ordered at enviousstaging.com and operated by Envious Labs LLC, a New York limited liability company, doing business as EnviousStaging.

2. When Refunds Are Available

(a) Before Work Begins. If you request a refund before we have started staging your photos, you are entitled to a full refund of the Fee, no questions asked. "Before work begins" means before a staging artist or AI staging workflow has been assigned to your order.

(b) Work In Progress. If you request a refund after we have started but before the first round of Output is generated, we will refund 50% of the Fee, reflecting the time and resources already invested in your order. Once the first round of Output has been generated, it is considered delivered for purposes of this Policy, and Section 2(c) applies.

(c) After Delivery. Once we have delivered the Output to you, fees are non-refundable, except as described in Section 3 (Our Fault) or Section 4 (Dissatisfaction) below. The Delivery and Revision Policy governs revisions for delivered work.

3. Our Fault

You are entitled to a full refund, regardless of when you request it, if any of the following occurs:

• We are unable to deliver the first round of Output within five (5) business days (or two (2) business days if you purchased Rush delivery) after we receive all required Client Materials and any clarifications needed to begin work, due to a failure on our end (including technical issues, staffing issues, or inability to process your photos).
• We deliver Output that materially departs from the Package you purchased (for example, we deliver significantly fewer images than the Package specifies) and we are unable to correct the shortfall within three (3) business days after you submit a complete revision request identifying the issue.
• We cease operations or are otherwise unable to complete your order.

4. Dissatisfaction

If you are dissatisfied with the Output, please use the revision process first. The Delivery and Revision Policy includes two rounds of revisions at no extra charge. Most dissatisfaction issues are resolved through revisions.

If, after using all included revisions, the Output still does not meet the expectations set by the Package description or the samples shown on our website, you may request a 50% refund of the Fee by emailing [email protected] within fourteen (14) days of final delivery. We will respond within five (5) business days. Upon issuance of the 50% refund, your license and any rights granted to you in the Output are immediately and automatically revoked, and you must promptly cease all use of the Output and delete or return any copies in your possession.

5. How to Request a Refund

To request a refund, email [email protected] with:

1. Your order number or the email address used at checkout,
2. The reason for the refund request, and
3. Any supporting details (for example, which images are affected or what went wrong).

We will acknowledge your request within two (2) business days and issue a decision within five (5) business days.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used at checkout.

• Stripe / credit card: Refunds typically appear on your statement within 5 to 10 business days after we process them. Processing times are controlled by your card issuer and Stripe, not by us.
• Other payment methods: Refunds are processed by the same method used to pay, subject to the rules and timing of that method.

Payment processors (including Stripe) may retain transaction or processing fees on the original payment that are not returned to us when we issue a refund. Where retained, your refund will be issued net of such non-returnable processor fees. If card network rules require us to return the full gross amount, you authorize us to invoice or charge the difference in processing fees separately. We do not charge any additional refund processing fee of our own.

7. Chargebacks

Please contact us before initiating a chargeback. Most disputes can be resolved quickly by email, and initiating a chargeback before contacting us may delay resolution. We reserve the right to contest chargebacks that do not comply with this Policy.

8. Non-Refundable Items

The following are non-refundable:

• Fees for Output that has been delivered and published, distributed, or otherwise publicly used (for example, uploaded to an MLS, a brokerage website, or social media), except as provided in Section 3.
• Rush or expedited delivery surcharges, once work has begun.
• Third-party fees (for example, payment processor fees that are not returned to us).

9. Changes to This Policy

We may update this Policy from time to time. The effective date at the top of the Policy indicates when it was last revised. Changes apply only prospectively. The version of this Policy in effect on the date of your order governs that order, even if we later revise this Policy.

10. Contact

Questions about this Policy or a refund request:

Email: [email protected]
Entity: Envious Labs LLC, d/b/a EnviousStaging
Mailing address: 9 High Plains Rd, Shelton, CT 06484